York Health and Wellbeing Accessibility Statement
Technical information about this website’s accessibility
This statement applies to content published on the healthyork.org domain.
York Health and Wellbeing A Joint Strategy Needs Assessment is committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.
To find out more about how our website meets accessibility guidelines please see:
- accessibility of our online services
- requesting services in an accessible format
- reporting accessibility problems (feedback and contact information)
- how accessible this website is
- compliance status
- non-accessible content
- online services which are exempt from accessibility standards
- what we’re doing to improve accessibility
- preparation of this accessibility statement
Accessibility of our online services
It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:
- zoom in up to 300% without problems
- navigate most of the website using just a keyboard
- use most of our online services with screen reader software
Most of our online services work when scripts, applets or other programmatic objects are turned off, or aren't supported by a device. However, your experience using online services without scripts running may degrade.
Our online services are partially compliant with the latest Web Content Accessibility Guidelines (WCAG). Get details of online services which don't meet accessibility standards, and online services exempt from accessibility standards.
Requesting services in an accessible format
If you need information in a different format email: [email protected], and tell us:
- the location of the information (copy and paste the URL/address from your browser address bar)
- your name and email address (so we can respond)
- the format you need (for example, audio CD, braille, British Sign Language (BSL), large print, accessible PDF)
Feedback and contact information
You can report accessibility problems with this website if you find any issues that are not listed on this page, or you think we’re not meeting accessibility regulations. Email: [email protected] in the first instance, so that we can work to resolve the issue. If you contact us with a complaint about the accessibility of our online services, and you’re not happy with our response the Equality Advisory and Support Service may be able to help you.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
How accessible this website is
Some parts of our online services are non-compliant, meaning they don't meet the latest accessibility standards, in these cases:
- we're working with internal teams who administer the systems, and with external suppliers, to improve accessibility standards
- we've provided a means of requesting services in an accessible format
Due to the complexity of fixes, we'll continue to update this statement as we identify and resolve areas of non-compliance.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG), due to the non-compliances listed below.
Non-accessible content
Non-compliance with the accessibility regulations:
- some hyperlinks use the same text but lead to different destinations - this relates to WCAG success criterion 2.4.4 (A)
- some content is difficult to understand as it requires reading ability more advanced than 'lower secondary education' level - this relates to WCAG success criterion 3.1.5 (AAA)
- some of our online forms are difficult to navigate using just a keyboard - this relates to WCAG success criterion 2.1.1 (A)
- some downloads (in PDF, and other file formats) do not meet accessibility standards - we plan to fix or replace these, either when they are next reviewed, or as part of our ongoing programme of review work, whichever is sooner.
Online services which are exempt from accessibility standards
Parts of our online services are exempt from accessibility standard.
The accessibility regulations do not require us to 'fix' Portable Document Format (PDF) downloads if they were published before 23 September 2018 (if they’re not essential to providing services). When we work with third parties to produce downloads in PDF we brief suppliers on our requirement to meet accessibility regulations; while some elements remain beyond our control, we aim to procure PDF publishing services with accessible outcomes in mind, and to highlight potential improvements suppliers need to consider in the files they provide.
We do not plan to add captions to live video streams, because live video is exempt from meeting the accessibility regulations, as are pre-recorded audio and videos published before 23 September 2020.
Embedded YouTube videos don't allow compliant HTML5 code; we're monitoring any negative effects on overall 'user experience' and we'll review our online services when new technologies emerge.
Maps are exempt from accessibility regulations, but we're working to provide essential information in accessible ways. We don’t yet have a way of presenting geographical information in a fully accessible format. However, as new technologies emerge we'll review our online services.
Where related content is hosted by third parties, including social media and video-hosting platforms (for example, Facebook, Twitter, YouTube, Vimeo) or national databases, we endeavour to ensure the content we supply meets accessibility requirements, and we upload and configure our content in an accessible way, but we're not responsible for the accessibility of those third-party platforms.
When we work with third parties to deliver consultations on our behalf, we brief suppliers on our requirement to meet accessibility regulations; while some elements remain beyond our control, we aim to procure services with accessible outcomes in mind, and to highlight potential improvements suppliers need to consider. We require suppliers to configure surveys in a way that's compliant with accessibility standards, but we're not responsible for the accessibility of their platform.
What we’re doing to improve accessibility
We’re committed to being a fair and inclusive website, and we're passionate about providing accessible services, ensuring they’re properly designed and coded, so more people can use them, more easily, regardless of their hardware, software, language, location, or ability.
Preparation of this accessibility statement
This statement was prepared on Tuesday 24 October 2023 and last reviewed on 13 March 2025.
Our online services are currently being (and will continue to be) reviewed for compliance with WCAG standards by City of York Council's Web Services Team, who carry out manual checks, alongside weekly automated sample testing which (together with usage data) informs and prioritise our actions for improving accessibility across online services.
Online services are re-assessed for accessibility whenever a major modification is undertaken; 'page content' is checked every time it is updated. Our current estimate is that further accessibility fixes to address non-accessible content on this site, will be undertaken by December 2025.